The General Manager is responsible for the full operational, commercial, and guest‑experience performance of an Okell’s Inn pub that also provides guest accommodation.  This includes leading the pub, restaurant, bar, and rooms operation to the highest standards, ensuring excellent service, strong financial delivery, and a motivated, high-performing team.

Key Responsibilities

Leadership & People Management

*       Recruit, train, inspire, and lead a diverse team across bar, kitchen, housekeeping, and front-of-house.

*       Work with central HR to ensure that all people practices, compliance and employment legislation is adhered to.

*       Create an inclusive, supportive workplace where people feel valued and able to thrive.

*       Oversee staff absence and holiday requests, regularly reviewing holiday balances to ensure allowances are accurately managed.

*       Coach staff and manage people related issued – escalating to central HR when required.

*       Ensure smooth collaboration between hospitality and housekeeping teams.

*       Foster a positive team culture aligned with Okell’s Inns values and hospitality standards.

Guest Experience – Pub & Rooms

*       Ensure exceptional guest experience across all services.

*       Maintain high standards of service, cleanliness, and presentation.

*       Resolve guest enquiries or complaints promptly and professionally.

*       Drive high guest satisfaction and personalised hospitality.

*       Ensure rooms are immaculate and turned around promptly.

Operational Management

*       Oversee daily operations of pub, restaurant, bar, and rooms ensuring smooth and efficient service.

*       Ensure food hygiene, H&S, fire safety, and licensing compliance.

*       Manage cellar operations including beer quality and line cleaning.

*       Manage maintenance issues.

*       Uphold Okell’s Inns standards in service, branding, compliance, and product quality.

Accommodation Management

*       Oversee bookings, check-ins/outs, housekeeping, linen, amenities, and guest communication.

*       Optimise room rates and occupancy levels.

*       Ensure guest rooms meet Okell’s Inns standards.

*       Manage Online Travel Agency (OTAs) platforms when required.

*       Monitor and respond to guest reviews with the guidance of central Marketing.

Financial & Commercial Performance

*       Take full responsibility for the pub’s P&L, delivering sales, margin, and profitability targets.

*       Manage budgets, forecasting, and weekly reporting.

*       Control staffing, stock, laundry, utilities, waste and maintenance costs.

*       Maximise sales through food, drink, rooms, and events.

*       Execute pricing strategies to optimise occupancy and revenue.

Stock & Supply Chain

*       Oversee ordering, stock management, and deliveries.

*       Conduct regular stock takes and investigate discrepancies.

*       Work with suppliers and brewery partners to ensure availability and quality.

Marketing & Community Engagement

*       Promote pub and rooms through events, social media, and local engagement.

*       Operate with the brand standards for social media campaigns and seek guidance from central Marketing.

*       Support Okell’s Inn brand campaigns.

*       Deliver promotions to increase footfall, bookings, and visibility.

*       Build links with the local community.

Skills & Experience Required

Essential

*       Experience as General Manager or senior hospitality leader.

*       Strong knowledge of pub operations and accommodation.

*       Collaborate effectively with pub teams, neighbouring sites, and Head Office to ensure consistent standards and shared success.

*       Proficient user in Access People XD for people and workforce management

*       Proven financial management and P&L responsibility.

*       Excellent leadership and communication skills.

*       Competence in H&S, food hygiene, and licensing.

*       Experience with booking systems.

Desirable

*       Personal Licence Holder.

*       Experience with OTAs and revenue optimisation.

*       Cellar management experience.

*       Background in pub-with-rooms or boutique hospitality

*       Social media awareness for local marketing.

Personal Attributes

*       Warm, engaging and passionate about hospitality.

*       Hands-on leadership style.

*       Organised, resilient and adaptable.

*       Customer-focused, detail-oriented and committed to delivering quality.

*       Calm under pressure.

*       Community minded and a strong ambassador for Okell’s Inn brand.